WHAT TO DO IF YOU DID NOT RECEIVE AN EMAIL WITH YOUR CODE

If you have already completed your age verification with AgeGO and have also checked your email inbox for the AgeGO verification code but are still unable to locate it, here is the step-by-step guidance on what you should do next:

Check your SPAM folder

If you still haven’t received the AgeGO code there are two options you can try:

Go to your email account settings to whitelist @agego.com
Contact your email provider's support

Below, look for your Email provider and follow the steps.

VIRGINMEDIA.COM

Check Your Account & Email Settings

Check Spam/Junk, Quarantine, or Blocked folders.

Review your filters/rules in settings to ensure the message isn’t being redirected or deleted.

Add the sender to your safe senders list / contacts:

In settings, find Blocked/Allowed addresses.
Add: noreply@verify.agego.com.

Contact Virgin Media Email Support

If you have an email address with virginmedia.com, ntlworld.com, blueyonder.co.uk, you will need to reach out to Virgin Media technical support (via chat, phone, or community forum).

When you contact them, explain the issue clearly.

Example message to Virgin Media.com Support

Subject: Request to whitelist sender for AgeGO code delivery

Hello,

I use my Virgin Media email address ([your email]) to receive AgeGO codes from a trusted website. However, the messages from noreply@verify.agego.com are being blocked or not delivered to my inbox.

I have already checked my spam/junk folders, filters, and added the sender to my safe list, but the emails are still not arriving.

Could you please investigate and whitelist noreply@verify.agego.com (or the full domain verify.agego.com) so I can receive these important verification emails?

Thank you for your assistance.

Best regards,

[Your Name]

T-ONLINE.DE

Check Your Mailbox & Settings

Check your Spam/Junk folder.

Review your filter rules to make sure nothing is redirecting or deleting the message.

Add the sender to your Whitelist (Freemailer safe list):

Go to Einstellungen (Settings) → E-Mail → Sicherheit (Security) → Liste sicherer Absender (Safe senders).
Add: noreply@verify.agego.com.

Save changes.

If the message still doesn’t come through, proceed to support.

Contact Telekom (T-Online) Email Support

Reach out via their customer service or Postmaster contact.

When you do, explain clearly that legitimate AgeGO code emails are being blocked.

Example message to T-Online.de Support

Subject: Request to whitelist sender for AgeGO code delivery

Hello,

I use my T-Online.de email address ([your email]) to receive AgeGO codes from a trusted website. The emails from noreply@verify.agego.com are blocked or not delivered.

I have already checked spam folders and added the sender to my safe list, but the messages are still not arriving.

Could you please investigate and whitelist noreply@verify.agego.com (or the domain verify.agego.com) so that I can receive these verification messages?

Thank you for your support.

Best regards,

[Your Name]

German version (recommended):

Betreff: Bitte um Whitelist-Eintrag für den Versand von AgeGO-Codes

Hallo,

ich verwende meine T-Online.de-E-Mail-Adresse ([Ihre E-Mail]), um AgeGO-Codes von einer vertrauenswürdigen Website zu empfangen. Die E-Mails von noreply@verify.agego.com werden jedoch blockiert oder nicht zugestellt.

Ich habe bereits meine Spam-Ordner überprüft und den Absender auf meine Liste sicherer Absender gesetzt, aber die Nachrichten kommen trotzdem nicht an.

Könnten Sie bitte prüfen und noreply@verify.agego.com (oder die gesamte Domain verify.agego.com) auf die Whitelist setzen, damit ich diese wichtigen Bestätigungsnachrichten empfangen kann?

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

[Ihre Name]